Service Fee, Payment & Refund Policy

Applicable to PRO, Immigration, Visa Regularization, Absconding Removal, Fine Reduction, and Related Government Services.

This policy does not apply to Trade License Services, Company Formation Services, or Free Zone Visa Services.

1. Service Fee

Service fees vary depending on the nature and complexity of the case.

Starting Service Fee: AED 5,500

The exact service fee will be communicated to the client before commencement of the service.

2. Payment Terms

Initial Payment

An initial payment of AED 1,500 is required to open and assess the case.

This amount covers:

• Case evaluation and consultation

• Professional advice and guidance

• Document review and verification

• Administrative processing

• Initial coordination with relevant authorities

The initial payment is strictly non-refundable.

Remaining Balance

The remaining balance must be paid before:

• Drafting explanatory letters or submissions

• Filing any application

• Submission through government portals

• Immigration visits

• Any further processing as advised by Tawasul Alsada Document Clearing Services

3. Refund Policy

Refunds are subject to the conditions stated below and are applicable only after proper submission of the application and receipt of an official rejection from the relevant authority.

Dubai Immigration Applications

• 60% refund of the second installment amount (AED 4,000).

ICP Applications

• 60% refund of the second installment amount (AED 6,500).

Refund Eligibility

A refund may be considered only when:

• The application has been properly submitted;

• An official rejection notice or rejection report is issued by Immigration or the relevant authority;

• The client has provided all required documents and information.

Refund Processing

• A rejection report from the relevant authority is mandatory.

• Refund requests will be processed within 45 business days from the official rejection date.

• Refunds will be transferred only to the applicant's registered bank account.

Non-Refundable Charges

The following charges are non-refundable:

• Initial service fee

• Government fees

• Immigration fees

• MOHRE fees

• Typing charges

• Fines and penalties

• Third-party service charges

• Any authority-related charges

4. Non-Withdrawal & Non-Refund Conditions

Once the service has commenced, the client agrees that the case cannot be withdrawn until a final decision has been issued by the relevant authority.

Professional fees become non-refundable once processing has started.

These professional fees include:

• Consultation and advisory services

• Professional guidance and counselling

• Document preparation and review

• Coordination with Immigration and MOHRE

• Administrative support

• Case management and follow-up

• Liaison with legal consultants, law firms, and authorized service providers where required

No Refund Will Be Issued In Cases Of:

• Client withdrawal or cancellation

• Delay caused by the client

• Failure to provide required documents

• Submission of false, inaccurate, or incomplete information

• Failure to attend mandatory appointments or immigration visits

• Non-cooperation during the application process

5. Legal & Authority Conditions

All services provided by Tawasul Alsada Document Clearing Services are subject to UAE laws, regulations, and government procedures.

The final decision regarding:

• Approval

• Rejection

• Fine reduction

• Visa status amendment

• Processing timeline

rests solely with the relevant UAE government authorities.

Tawasul Alsada Document Clearing Services does not guarantee:

• Approval of any application

• Fine reduction approval

• Visa issuance

• Specific processing timelines

• Any particular outcome

Each case is assessed individually and may require additional review or coordination with relevant authorities.

6. Client Financial Responsibility

The client remains fully responsible for all applicable:

• Government fees

• Immigration charges

• MOHRE fees

• Fines and penalties

• Additional authority charges

• Third-party professional fees (if applicable)

These charges remain payable regardless of the outcome of the application.

7. Authorization & Third-Party Consent

By engaging our services, the client authorizes Tawasul Alsada Document Clearing Services to:

• Verify and review submitted documents

• Prepare and submit applications where required

• Communicate and coordinate with Immigration, MOHRE, and other government authorities

• Engage authorized typing centers, PRO representatives, legal consultants, law firms, or third-party service providers when necessary

The client acknowledges and accepts such third-party involvement where required for case processing.

8. Client Declaration

By proceeding with our services, the client confirms that:

• All information and documents provided are true, accurate, and complete.

• Immigration visits may be mandatory depending on the requirements of the case.

• The service cannot be withdrawn once processing has commenced.

• The refund policy and non-refundable conditions have been read and accepted.

• No guarantee of approval, reduction, or timeline has been provided.

• The final decision remains solely with the relevant UAE authorities.

Completion of all required forms and submission of supporting documents are mandatory before service initiation.

Tawasul Alsada Document Clearing Services shall not be held liable for any decision, delay, rejection, or outcome resulting from false, incomplete, inaccurate, or misleading information provided by the client.

The client agrees to cooperate fully and maintain professional conduct throughout the service process to facilitate effective case handling.